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Merchline - FAQ 'Frequently Asked Questions'

What is Merchline?
How safe is it to order from a Merchline-powered storefront?
What forms of ordering and payment do you accept?
Can I call in or fax my order?
How does the charge appear on my bill?
Do you ship internationally?
What are the shipping costs?
What are the shipping methods?
What is your exchanges, returns and refunds policy?
How do I unzip my digital file(s)?
How do I add downloaded music into iTunes or Windows Media Player?











What is Merchline?

Merchline is the merchandiser and online fulfillment provider for the music and entertainment industries. We handle the online storefront process, transacting of orders, and shipping orders out to you.





How safe is it to order from a Merchline-powered storefront?

Merchline is a secure website for order processing. We use Secure Socket Layer (SSL) with 128-bit encryption technology certified by Thawte Security Systems for the exchange of personal and payment information. You can verify by checking out the little padlock icon in the corner of your browser. This means you can safely enter your entire credit card number when prompted by our online purchasing system, and it cannot be read in transit.

Believe it or not, ordering a product on-line is safer than ordering one in the real world. When you hand your credit card to the clerk at your local music store, there is nothing to stop him from scribbling down your number and charging things without your knowledge. However, when you type in your credit card number to order here, we never even see it. The entire ordering process is completely automatic from start to finish, and only a series of computers handle your credit card information.

Hackers are not a threat either. Your credit card number and other personal data will be encrypted at the highest level of security. All your information will be scrambled and 100% guarded from prying eyes.





What forms of ordering and payment do you accept?

Merchline accepts Visa, Mastercard, Disco
ver and American Express as credit card payment options. We also accept PayPal and Money Order payments as well. Instructions for Money Orders are displayed during the checkout process.





Can I call in or fax my order?

Right now we are not setup to take phone or fax orders.





How does the charge appear on my bill?

It is important to note that the charge that will appear on your statement will be from 'MERCHLINE.COM', and NOT the name of the artist.






Do you ship internationally?

Yes, we ship internationally. Go ahead and add items to your cart, create a customer account, and begin the checkout process. Shipping options and costs will be available to you to choose from there. Prices are determined by the weight of the order and its destination.





What are the shipping costs?

Shipping prices are determined straight from the US Postal Service shipping rates. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse. Go ahead and add items to your cart, create a customer account, and begin the checkout process. Shipping options and costs will be available to you to choose from there. In addition to the actual postage, Merchline also charges a nominal handling fee to cover other costs packaging and handling your order with care.





What are the shipping methods?

Please allow 1 to 2 business days for shipment of orders. Orders are packed and shipped Monday - Friday.

Delivery is by the US Postal System (USPS) for Domestic and International shipments.

Here are the available shipping options and general transit times:

USPS Parcel Post - [ 10-20 business days ]
USPS Media Mail (when applicable) - [ 7-9 business days ]
USPS First Class Mail - [ 5-7 business days ]
USPS Priority Mail - [ 3-5 business days ]
USPS Express Mail - [ overnight to most areas ]

USPS International First Class Mail - [ 2-4 weeks ]
USPS International Priority Mail - [ 1-2 weeks ]
USPS International Express Mail - [ 1-3 days to most areas ]





What is your  exchanges returns and refunds policy?

We do accept returns on defective merchandise and exchanges on unused/unworn merchandise. To place a return or exchange , you must notify us within 14 days of receiving the item. If you received the wrong item it can be sent back and it will be replaced with the correct one. You will not be responsible for any shipping costs.

All music sales are final. All DVD / video sales are final. All poster / print sales are final. All sales for digital items are final. We do not accept used merch.

To place a return or exchange, go ahead and fill out the exchange form found on the back of your order packing slip, and send the item to us, and we will process the exchange for you.

If you do not have the original packing slip, please print out and fill out the return/exchange form found here with as much information as possible: http://www.merchline.com/support/returnform.pdf

Follow the exchange instructions found on the form and we will process it for you.

Please note that the current availability of each item and size can be found listed on each storefront.





How do I unzip my digital file(s)?

When you purchase digital items via Merchline, the file arrives on your computer in a compressed format called zip. Before you can access the media, you will need to decompress, or "unzip" the zip file.
Uzipping is accomplished by:

If you're on a Mac, double-click the file. You're done.

If you're on a PC, right-click the file and choose "Extract All..." Don't see an "Extract All..." option? Try renaming the file to something simple, like "file.zip". The important thing is to make sure the name ends with ".zip". Then right-click it again. You should now see "Extract All..." in the menu. If you still do not see an "Extract All..." option, double-click the file. This will open a window listing the files inside. Press Ctrl+A to select all the files, then drag them into a folder or onto your desktop. If that does not work either, then you may not have unzipping software built in to your PC. In this case, please download unzipping software here, and repeat the steps above.





How do I add downloaded music into iTunes or Windows Media Player?

First, please see the instructions above regarding unzipping your download.

To add music to iTunes, just launch iTunes and choose File > Add To Library. Or, drag and drop the audio files into your "Library" within iTunes.

To add music to Windows Media Player, select the audio files, then right click them and choose "Add to Windows Media Player List." Or, drag and drop the audio files onto the Windows Media Player window (if that doesn't work, try the drag/drop operation again, but make sure the Library tab is active in Windows Media Player first).
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