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Merchline - FAQ 'Frequently Asked Questions'
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• What is Merchline?
• How safe is it to order from a Merchline-powered storefront?
• What forms of ordering and payment do you accept?
• Can I call in or fax my order?
• How does the charge appear on my bill?
• Do you ship internationally?
• What are the shipping costs?
• What are the shipping methods?
• What is your exchanges, returns and refunds policy?
• What is Merchline?
Merchline is the merchandiser and online fulfillment provider for the music and entertainment industries. We handle the online storefront process, transacting of orders, and shipping orders out to you.
• How safe is it to order from a Merchline-powered storefront?
Merchline is a secure website for order processing. We use Secure Socket Layer (SSL) with 128-bit encryption technology certified by Thawte Security Systems for the exchange of personal and payment information. You can verify by checking out the little padlock icon in the corner of your browser. This means you can safely enter your entire credit card number when prompted by our online purchasing system, and it cannot be read in transit.
Believe it or not, ordering a product on-line is safer than ordering one in the real world. When you hand your credit card to the clerk at your local music store, there is nothing to stop him from scribbling down your number and charging things without your knowledge. However, when you type in your credit card number to order here, we never even see it. The entire ordering process is completely automatic from start to finish, and only a series of computers handle your credit card information.
Hackers are not a threat either. Your credit card number and other personal data will be encrypted at the highest level of security. All your information will be scrambled and 100% guarded from prying eyes.
• What forms of ordering and payment do you accept?
Merchline accepts Visa, Mastercard, Discover and American Express as credit card payment options. We also accept PayPal and Money Order payments as well. Instructions for Money Orders are displayed during the checkout process.
• Can I call in or fax my order?
Right now we are not setup to take phone or fax orders.
• How does the charge appear on my bill?
It is important to note that the charge that will appear on your statement will be from 'MERCHLINE.COM', and NOT the name of the artist.
• Do you ship internationally?
Yes, we ship internationally. Go ahead and add items to your cart, create a
customer account, and begin the checkout process. Shipping options and costs
will be available to you to choose from there. Prices are determined by the
weight of the order and its destination.
• What are the shipping costs?
Shipping prices are determined straight from the US Postal Service shipping rates. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse. Go ahead and add items to your cart, create a
customer account, and begin the checkout process. Shipping options and costs
will be available to you to choose from there. In addition to the actual postage, Merchline also charges a nominal handling fee to cover other costs packaging and handling your order with care.
• What are the shipping methods?
Orders are packed shipped within 24 hours. And 99% of the time, orders placed by 11am Eastern time will be shipped the same day. Shipping does not happen on weekends, so if you order from Friday evening until Monday morning, your order will not be processed until Monday.
Delivery is by the US Postal System (USPS) for Domestic and International shipments.
Here are the available shipping options and general transit times:
USPS First Class Mail - [ 5-7 business days ]
USPS Priority Mail - [ 3-5 business days ]
USPS Express Mail - [ overnight to most areas ]
USPS International First Class Mail - [ 2-4 weeks ]
USPS International Priority Mail - [ 1-2 weeks ]
USPS International Express Mail - [ 1-3 days to most areas ]
• What is your exchanges returns and refunds policy?
We do accept returns on defective merchandise and exchanges on unused/unworn merchandise. To place a return or exchange , you must notify us within 14 days of receiving the item. If you received the wrong item it can be sent back and it will be replaced with the correct one. You will not be responsible for any shipping costs.
All music sales are final. All DVD / video sales are final. We do not accept used merch.
To place a return or exhange, go ahead and fill out the exchange form found on the back of your order
packing slip, and send the item to us, and we will process the exchange for
you.
If you do not have the original packing slip, please print out and fill out
the return/exchange form found here with as much information as possible:
http://www.merchline.com/support/returnform.pdf
Follow the exchange instructions found on the form and we will process it
for you.
Please note that the current availability of each item and size can be found
listed on each storefront.
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